YELLO ENERGY GROUP Terms and Conditions
1. Customer Declarations
You declare that
1.1 You are over the age of 18 years.
1.2 You are one of the registered owners of the property at the installation address and your name is on the deed or title of the installation address.
1.3 You have never received or been approved for Solar credits, financial assistance solar credits or STCs.
2. Payments and STCs:
2.1 YELLO ENERGY GROUP must have the final payment prior or on the day of installation by credit card or cheque. If you prefer electronic fund transfer, the transaction must be completed 48
hours on or to installation and you must provide us with written proof. Installation will not be carried out until we have received the payment.
2.2 You are agreeing to pay YELLO ENERGY GROUP the STCs as part payment for your system. The STCs will be paid directly to YELLO ENERGY GROUP or an YELLO ENERGY GROUP Agent. If the
office of Clean Energy Regulator (http://ret.cleanemergyregulator.gov.au/) determines you are not eligible to receive STCs, and Therefore, YELLO ENERGY GROUP is unable to receive STCs as
part payment, you will be liable to pay YELLO ENERGY GROUP the value of current market rate.
2.3 If you are not eligible for STCs or if you wish to claim the STCs incentive yourself. The complete payment (including cost of STCs) of the system
Is due before the system installation.
2.4 You acknowledge that if you breach any conditions of the STCs incentive regulation, you may be financially liable to the office of Clean Energy.
If you commit any breach of the incentive regulation, you acknowledge that YELLO ENERGY GROUP will be liable to you.
2.5 YELLO ENERGY GROUP or YELLO ENERGY GROUP agents will arrange for the complete documentation and processing of the sale of STCs. You acknowledge that price of STCs is governed by
market movement and the REC guidelines. If market falls below the certain price, YELLO ENERGY GROUP may decide to delay the Installation until the price rise to a higher level. YELLO ENERGY
GROUP may also refuse to carry out installation and refund you complete deposit if the market price falls below the certain price, as determined by YELLO ENERGY GROUP at its absolute
2.6 If you fail to pay any amount that is due and payable under this agreement. YELLO ENERGY GROUP will be entitled to charge interest on the unpaid amount at the current reserve bank target.
You will also have to pay to YELLO ENERGY GROUP any cost associated with recovery of such unpaid amount.
2.7 Title and ownership of the solar system will be property of YELLO ENERGY GROUP until the full payment is received.
2.8 Failure to pay the complete amount may result in YELLO ENERGY GROUP taking legal action against you and it will void all the warranties.
3. Authority of Access to Property:
3.1 You authorize YELLO ENERGY GROUP and its contractors, Employees and Installers full access to the property at all reasonable times to carry out all work associated with the installation of your
solar system including the inspection, the signing of the required paperwork, the delivery and installation of the PV system and connection to the grid.
3.2 Your co-operation is required to enable site inspection/ installation to occur at the earliest possible time that is convenient to YELLO ENERGY GROUP.
4. Liabilities and Risk:
4.1 the ownership and insurance risk of the PV system passes to you up on the installation and YELLO ENERGY GROUP receiving full payment of the solar system. It is your responsibility to ensure
that your property insurance adequately cover the cost of your PV system.
4.2 You acknowledge that YELLO ENERGY GROUP accepts no liability or responsibility for your STCs incentive as administered by the office of Clean Energy regulators. You acknowledge YELLO
ENERGY GROUP accepts no liability or responsibility for your STCs bonus, also known as the “FEED IN TARRIF” Incentive as administered by the relevant STATE or TERRITORY Government.
4.3 You acknowledge that YELLO ENERGY GROUP will not be responsible for any damage caused to old tiles that may be cracked or damaged during installation.
4.4 YELLO ENERGY GROUP accepts no responsibility for any additional costs associated your need to obtain an upgrade of your existing meter box upgrade or new net/gross. YELLO ENERGY GROUP
will not be responsible for any unexpected costs which may arise onto or removed and handling of asbestos at your property in relation to the installation of the solar system.
5.1 YELLO ENERGY GROUP quote does not include the costs of any wiring or any associated work requested to connect your inverter to a meter box which is remotely located from the inverter (i.e.
where the meter box is not attached to the same structure as the inverter such as house or garage.) In the event the meter box is locate remotely from the inverter location and such cost are
not provided for the relevant YELLO ENERGY GROUP quote, you will be required to arrange and pay for the performance of electrical work separately from installation of the solar system.
5.2 Addition minimum charges may be applicable such as $200 to split the system in more than one row. $400 for horizontally fixing array are extra
Charge for meter box upgrade, if applicable they will be listed on the contract.
5.3 Any Meter- board modification to comply with the standards set by STATE are not included in quoted price. In ACT, it may cost between $1500-
$2000.00 to upgrade small meter boards to 300x600mm.
6. Delivery and Installation
6.1 YELLO ENERGY GROUP will make every reasonable effort to install your system in a timely manner. However, we will not be bound to meeting estimated or proposed delivery installation or
system completion dates as have “No control over” for example worldwide material availability, peaks in demand created by changes, government legislations, delayed installation or grid
connection is not a valid reason for claiming a refund on Compensation from YELLO ENERGY GROUP. Please note that no responsibility for the delay in installation is acceptable if customers
detail including installation site is incorrect.
6.2 Delays in installations are not grounds for cancellation and YELLO ENERGY GROUP is not liable for any perceived loss because of these delays.
6.3 Before the installation can commence and modifications to your roof take place you are required to arrange payment with the scheduling department for the balance payment of the system
and that the goods remain the property of YELLO ENERGY GROUP until the payments is received.
6.4 A home owner must be present during the installation to sign the mandatory declaration assigning the STCs to YELLO ENERGY GROUP as per the renewable Energy Act 2000. Should the installer
arrive on the agreed date and the homeowner is not present, rescheduling fee of $200 will apply and the installation will be delayed.
6.5 If you have any preference regarding panels/inverter placement, you are require informing the installer when they arrive on site.
6.6 If you are not present at the property during the installation, you are required to authorize adult to be present at the property to sign all documents and assume complete responsibility.
7. Privacy and Policy:
7.1 You agree to provide YELLO ENERGY GROUP with whatever personal information is required for efficient functioning of YELLO ENERGY GROUP on your behalf in completion of the paperwork
for the STCs incentive (selling the STCs) and network connection to the grid.
7.2 YELLO ENERGY GROUP will provide your information to its contractors, employees and installers only as required to effectively perform their duties.
7.3 YELLO ENERGY GROUP will provide your information, on your behalf to the relevant bodies for the processing of STCs to the electricity distributors for connecting your PV solar system to the
grid and if required to your electrical retailer.
7.4 Unless otherwise agreed with you YELLO ENERGY GROUP will not be providing personal information to any third parties other than those mentioned above.
7.5 YELLO ENERGY GROUP will not sell your personal information under any circumstances.
8. Product Warranties:
8.1 The system comes with 10 years of installation warranty from YELLO ENERGY GROUP in conjunction with the manufacturer warranty. Warranties will be presented to you at installation which
outlines that the solar system requires serving every 2 years by a licenced solar installer. YELLO ENERGY GROUP does not provide any kind of warranties on the monitoring system that comes
with the inverter if its purchased.
9. Cooling Off Period:
9.1 You understand that under Australian Consumer Law and relevant state building act you are entitled to a cooling off period often 5 working
Days where required. A notification must be received by YELLO ENERGY GROUP in writing via email, fax or post. After the cooling off period, No order can be cancelled, modified or deferred
without the prior written consent of Yello Energy Group. ( which is at Yello Energy Group sole discretion ) and if the consent is given it is the companies discretion, Subject to Yello Energy
Group being reimbursed for lossess including loss of profit. The charges will be of 20% of the total value of the order.
10.1 financing is not available on advertised specials. Terms and Condition of repayment of finance and interest will be provided by finance company.
11.1 YELLO ENERGY GROUP may terminate this contract with you if either of the following occurs.
11.2 You do not abide by the terms and conditions.
11.3 There are delays YELLO ENERGY GROUP process causing supply prices to increase in which case full deposit will be refunded.
11.4 YELLO ENERGY GROUP has full authority to cancel the installation if the installation cannot be possible. The customer will receive refund of any deposit after deducting administrative charges. We
normally procure the material and equipment within 2 weeks of receiving the signed copies of the contract. The customer would have to pay material cost if the job is cancelled after the 2 weeks
of receiving the signed copy of contract.
Panels: 25 Years manufacturing warranty. See Product Specification.
Inverter: 5 or 10 years manufacturing warranty. See product Specification.
Rails: 10 years manufacturing warranty.
Workmanship Warranty: 10 Year workmanship warranty. Yellow Energy shall be responsible for any defect on installation or equipment supplied by Yello energy. Yello Energy will undertake necessary
cost to rectify any warranty claims or fault workmanship.